What to Expect when you Visit NCVEC

Guidelines and Tips when visiting our Westville & Mishawaka, IN Locations

We welcome you back inside!

CHECK-IN

  • We ask that you call prior to leaving for the hospital so that we may advise you as to current wait times and the location best suited to serve your pet’s medical needs.
  • Once you arrive, please bring your pet into the vestibule and ring the doorbell for entry.
  • One of our team members will check in your pet, and place you into a room or seat you in the lobby until we are ready to see your pet. You are also welcome to wait in your vehicle once your pet is triaged and deemed stable.
north central diagnostics

THE VISIT

  • We recommend no more than 2 people accompany a pet to the clinic
  • We ask that all pets be restrained on a leash or in a carrier for the duration of their visit.
  • Please keep your pet’s belongings with you.
  • Your pet will be examined, and a doctor will discuss their recommendations.
  • We will present you with a treatment plan and associated costs at that time.
  • After diagnostics and/or treatments have been performed, we will discuss the results.
  • At discharge we will provide discharge instructions. A technician or receptionist will review the discharge instructions and answer your related questions.
  • Payment will be collected at the time of service.

Guidelines and Tips for Modified Curbside Service at our Highland, IN Location

At this time, we will continue providing a modified curbside service at our Highland location. Due to the high number of hospitalized patients, we have had to convert 3 of our exam rooms into patient care suites. With the exception of end-of-life procedures, we simply do not have the space to invite everyone into our clinic.

With that being said, we should have a larger facility by the end of this year, and are eager to welcome everyone inside for face-to-face consultations at that point.

CHECK-IN

  • We ask that you call prior to leaving for the hospital so that we may advise you as to current wait times and the location best suited to serve your pet’s medical needs.
  • Once you arrive, please remain in your vehicle and call the phone number listed on the sign.
  • One of our team members will check in your pet, then come to your vehicle to retrieve your pet for triage and exam.
gray cat at vet

THE VISIT

  • We ask that all pets be restrained on a leash or in a carrier in the car to avoid complications when they are being transferred into the building.
  • Please keep your pet’s belongings with you. Personal items such as leashes or toys cannot be brought inside.
  • Your pet will be examined, and a doctor will call you to discuss their recommendations.
  • We will present you with a treatment plan and associated costs at that time.
  • After diagnostics and/or treatments have been performed, we will call to discuss the results.
  • At discharge we will email electronic discharge instructions. A technician will review the discharge instructions over the phone and answer your related questions.
  • Payment will be collected at the time of service.